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Shopping Center Deerfield Plaza,
12720 South Orange Blossom Trail,
Suite 16, Orlando, FL 32837

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Client Care Insurance LLC

11 hours ago

The Insurance Agent Support performs a variety of duties from optimizing workflow procedures in the office to assisting executives, agents, and clients by supporting them with their related duties. This position is highly involved with the coordination and implementation of office procedures and has the responsibility of managing different tasks at once. This role plays a vital part in the administration and smooth-running of the business.

Responsibilities:
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure records of customer interactions, process customer accounts and file documents

Follow up with carrier notifications/cancellation/suspension items

Support clients by responding with inquiries, billing, documents, policy changes, etc.

Answer phone calls and redirect them when necessary

Manage the daily/weekly/monthly reports

Update contact information of existing and new clients in management system

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Follow communication procedures, guidelines and policies

Requirements:
Associates Degree related to Business concentration (minimum)

Property and Casualty experience, 1 year (preferred)

Bilingual: English and Spanish

Able to use a variety of software packages such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce documents, presentations, records, spreadsheets and databases.

Ability to plan your own work, and meet deadlines

Excellent oral and written communication skills both in English and Spanish

Pleasant, confident telephone manner
Project management skills

Ability to multi-task, organized,
prioritize, and manage time effectively
Reliability and Honesty

Available to work independently and work well with others

License
Property and Casualty (4-40) (preferred) ... See MoreSee Less